EMPLOYMENT OPPORTUNITIES

Valet Attendant

Job Overview

Drive, park and retrieve customer cars in a safe and courteous manner and assist customers in and out of their vehicle. Valet Attendants play a crucial role in making sure all customers are given a professional, courteous and timely valet service.


MINIMUM REQUIREMENTS

Skills & Abilities:

· Valid Florida Driver's License and current auto insurance.
· Reasonably clean driving record within the last 3 years.
· Good driving skills, ability to adapt to any vehicle quickly.
· Ability to drive a manual transmission vehicle.
· Ability to work well under pressure
· Good customer service skills
· Good communication skills
· Good physical shape


Education: High School diploma or equivalent

Experience: Previous experience in valet parking preferred, but not required.


DUTIES AND RESPONSIBILITIES

Basic Function: Parking and retrieval of customers’ vehicles

Responsibilities:

· Primary responsibility is to ensure the SAFE operation of customers’ vehicles.
· Provide excellent service that meets five stars/diamond standards, to include greeting all arriving customers and departing customers in a friendly, consistent manner.
· Assist and direct all customers as they enter or exit their vehicles to ensure their safety.
· Record all damage on customer and customer vehicles.
· Adhere to Express Parking Inc.’s Handbook. And also in any and all other functions and manager requests.
· Responsible for being at work every scheduled day, on time
· Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
· Inform customers of valet rate
· Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Supervisors, the Facility Manager and/or the Senior Manager
· Respond to customer questions in a prompt and courteous manner



JOB SPECIFICATIONS, PROCEDURES, RULES & REGULATIONS

A Valet Runner must. Have a good driving record and driving skills; be in good physical shape (able to run in hot and humid conditions); be willing to work hard as the job can be demanding; have a mature, personable attitude, because there is a high degree of visibility and contact with customers; and a Valet Runner must be a team player, because the Front Door operation only runs smoothly when everyone does his/her part. A Valet Runner willing to perform as part of our team can find it to be a very rewarding experience!

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company.

Customer Service Skills: Ability to effectively respond positively to customer problems or complaints.

Mathematical Skills: Ability to add, subtract, two digit numbers and multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money.

Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.

Other Attributes: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is required to reach with hands and arms and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

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EP is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. EP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.